Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The buyer is responsible for arranging and covering the cost of the return shipment. 

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. 

You can always contact us for any return question at banknoteshub.au@gmail.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
None.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at banknoteshub.au@gmail.com.